Overnight - Front Desk Agent - ZYUMB

About the role

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry.

Responsibilities

• Check-in/check-out hotel guests in a timely and professional manner
• Process all payments per established procedures
• Manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay
• Handle cash and credit transactions
• Control and release safety deposit boxes
• Record and act on guests’ preferences, handle their messages, requests, questions, and concerns
• Help guests with bill issues and provide local knowledge
• Report all incidents and wear protective gear when required
• Jump into other ad-hoc duties when colleagues need help

Requirements

• Fluency in the local language
• Literate and tech-savvy
• Flexibility to work varying shifts including nights, weekends, and holidays
• A high school diploma or equivalent
• One year of experience in a front desk or guest service position
• Ability to lift, push, and pull up to 50 lbs

Qualifications

• High school diploma or equivalent
• College or university degree is a plus, but not required

Skills

• Excellent communication skills
• Problem-solving skills
• Trustworthy and reliable

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Pay

The hourly rate for this role is $20.00 to $24.00.

Schedule

Shifts will vary and may include nights, weekends, and holidays.