Overnight Front Desk Agent
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
Location
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year‑round. From world‑renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in the heart of the American West.
Responsibilities
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Perform nightly audits, reconcile accounts, and prepare daily financial reports
- Answer phone calls, take reservations, and manage booking systems
- Maintain a clean, organized, and presentable front desk area
- Coordinate with housekeeping and maintenance staff for guest needs or emergencies
- Respond to emergencies or unusual situations, following company protocols
- Ensure accurate record‑keeping of guest information and transactions
- Provide basic concierge services such as directions, recommendations, or transportation arrangements
- Assist guests with all aspects of their arrival and departure experience as the Overnight Front Desk Agent
- Assist the overnight Front Office Manager with administrative duties to set up the next shift for success
- Ensure tidiness of resort common spaces
- Make necessary deliveries to and from guest rooms, transport guests, and handle hotel packages and parcels
- Focus on providing guests with opportunities to upgrade their initial booking
Preferred Qualifications
- Willingness to work a flexible schedule, including evenings, weekends, overnight and holidays
- Excellent personal presentation and interpersonal skills
- Ability to lift up to 40 lb
- Legal work authorization in the United States
- Fluent in English; a second language is encouraged
- Valid driver’s license
Benefits
- Discounted housing available
- Employee Travel Program
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage