Overnight ER Client Services Representative (CSR)

Department: Receptionists · Location: Charlottesville, Virginia

About the Role

As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Schedule

4 PM – 2 AM (nights, weekends, and holidays required)

Pay

$20.00 - $22.00 per hour, including night differential pay

Benefits

• Paid Time Off (PTO) and paid parental leave
• Health, dental, and vision insurance
• 401(k) with company match
• Employee discounts on veterinary services

Be part of a dedicated veterinary emergency team that saves lives every day. Opportunities for career growth and training in the veterinary field. Supportive leadership and a collaborative work culture.