Patient Services Representative

Build meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose US Fertility for the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster. We share a deep commitment to improving the patient experience and advancing research in one of the most dynamic fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care.

About the role

We have an immediate opening for a Patient Services Representative at Shady Grove Fertility in Westshore, Florida. This role offers the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and ensure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage, and financial options
• Greet patients and visitors to the office and provide a high level of customer service
• Required to work occasional weekends and holidays

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, ability to work independently, detail-oriented, computer savvy
• High level of customer service essential

More important than any single credential is the right person. Team members who thrive at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

Benefits

Full-Time Employees (30+ hours/week):

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees:

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees:

• 401(k) with company match
• Employee wellness and recognition programs

Schedule

Monday through Friday, 7:00 AM to 4:00 PM Eastern Time, with weekend rotation every 4 to 6 weeks and holiday rotation.