Overnight Emergency Receptionist

About the role

We are seeking an EXPERIENCED OVERNIGHT emergency Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Requirements

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to handle multiple tasks simultaneously. Proficiency in Microsoft Office Suite is preferred. Must be able to work overnight shifts, including weekends and holidays.

Qualifications

Experience working in a veterinary environment is preferred but not required. A high school diploma or equivalent is required. Previous experience in a fast-paced customer service environment is beneficial.

Skills

Excellent verbal and written communication skills.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay

Competitive salary based on experience.

Schedule

Overnight shifts, including weekends and holidays.