Overnight Front Desk Receptionist
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location
Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown—on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m²) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
About The Role
Four Seasons Hotel Austin is seeking an Overnight Front Desk Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
Responsibilities
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns.
Requirements
- Knowledge of Opera preferred
- One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred
- Working knowledge of hotel operations
- Ability to multi-task on several items at once
- Work authorization in the United States
Benefits
- Complimentary medical, dental, and vision insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Discounted Four Seasons beds and bedding
- Gold’s Gym membership
- Additional vacation, sick leave, and twelve (12) paid holidays
- 401k participation with a company matching program
- 100% company-paid parental leave
- Growth opportunities within Four Seasons
Schedule
As our hotel is open 24/7, 365 days a year, we expect our Front Desk Agents to be flexible in working mornings, evenings, nights, weekends, and holidays.