Overnight Front Desk Receptionist- Part Time

Responsibilities

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out.
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Ability to work, weekend, nights and holidays.

Qualifications

• High School Degree preferred.
• 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
• Requires reading, writing and oral proficiency in the English language.

Skills

• Passion for hospitality and exceptional service.
• Treatment of guests with the highest level of hospitality and professionalism.

Benefits

• MATCHED 401(k) Retirement Plan after 1 year.
• Paid Sick Time Off.
• Complimentary and Discounted Employee Travel program after 1 year around the world.
• Complimentary Daily Employee Meals.
• Discounted Parking and Public Transportation.
• Complimentary Laundry.