Overnight Front Desk Receptionist

About the role

Are you someone who enjoys creating exceptional customer experiences and thrives in a professional, guest-focused environment? We're partnering with a resort in Ogunquit, ME to find an Overnight Front Desk Receptionist to join their team. This is a full-time, year-round opportunity with excellent benefits and the chance to work at one of Maine's top destinations. Location: Ogunquit, ME.

Responsibilities

• Welcome and assist guests checking in and out during overnight hours
• Deliver exceptional customer service while creating a warm and professional guest experience
• Respond to guest requests, concerns, and emergencies with confidence and professionalism
• Promote hotel amenities and provide recommendations to enhance each guest's stay
• Communicate important overnight updates to the appropriate departments to ensure a seamless guest experience
• Accurately process reservations, payments, and guest information while maintaining attention to detail

Requirements

• Previous customer service or reception experience required; hospitality experience is a strong plus

Skills

• Polished, professional, and friendly demeanor with outstanding communication skills
• Ability to remain calm, resourceful, and composed in high-pressure situations
• Comfortable multitasking and making sound decisions independently during overnight hours
• Strong attention to detail and commitment to providing white-glove customer service

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, life insurance, long-term disability, and a 401(k) with company match
• Employee discounts on dining, spa services, retail, and hotel stays

Pay

$23–26/hour (depending on experience)

Schedule

Full-time, Overnight (11:00 PM–7:00 AM)