Overnight Emergency Veterinary Receptionist

Overnight Emergency Veterinary Receptionist position in Marietta, Georgia. Join Dogwood Veterinary Specialty and Emergency to support clients and pets during critical overnight hours.

About the role

When a pet needs emergency care in the middle of the night, families need someone who can listen, communicate clearly, stay calm, and help them understand what happens next. This role involves maintaining client communication, patient flow, and hospital operations throughout the overnight hours while supporting continuity of care for emergency patients.

Responsibilities

• Help create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.
• Welcome and support clients arriving for Emergency and Specialty care.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful and emotional situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow during overnight hours.
• Maintain accurate client and patient information.
• Support continuity of communication between overnight and daytime teams.
• Maintain a clean, organized, and professional client-facing environment.

Requirements

• Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Comfortable working independently during overnight hours.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicator who knows when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Veterinary experience is preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.

Benefits

Full-time team members enjoy:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates

Schedule

Overnight shift: 8:00 PM – 6:00 AM