Overnight Dispatch Coordinator

About the Role

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements, and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in near real-time.

Responsibilities

• Ensure timely pickup and delivery of all customer orders within the assigned area while maintaining customer expectations.
• Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work, notifying them of assignments to ensure on-time movement of goods and maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues; inform and escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts regarding issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customers on a regular and timely basis regarding issues impacting their service expectations.
• Accurately prepare and process data and paperwork, including maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets, and other required items.
• Update driver and dispatch information into the dispatch system in real-time.
• Monitor and promote safety in all areas of dispatch.