Overnight Dispatch Coordinator

Responsibilities

• Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations
• Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner
• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations
• Ensure efficient utilization of drivers and equipment
• Direct and schedule drivers' work and notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency
• Regularly monitor driver activities and performance
• Identify and resolve daily service and scheduling issues and inform and escalate service issues to management as appropriate
• Maintain timely and professional communication with customer contacts on issues impacting service and overall performance
• Monitor drivers' hours of service to prevent DOT violations
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items
• Update driver and dispatch information into dispatch system in real time
• Monitor and promote safety in all areas of dispatch