Overnight Crisis Specialist EMPACT

About the role

Empact Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. This position is part of a dynamic department in Tempe, AZ.

Responsibilities

• Provide direct in-home, in-office, in-school and community-based crisis services including crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals.
• Ensure quality service delivery including clinical care and all associated documentation.
• Maintain all client records in accordance with agency policies and procedures.
• Provide face-to-face or phone follow-up services to clients, including coordinating with health care providers and completing appropriate referrals.
• Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
• Comply with the agency's standard of care for service delivery.
• Absorb and provide guidance to new staff or interns for intervention, documentation, and process flow.
• Work in potentially volatile situations and react in a professional manner to crisis situations regardless of the nature of the environment or circumstances.
• Oversee everyday functioning of department vehicles and immediately report incidents involving damage or theft.
• May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.)
• Assist in providing guidance to new staff or Interns for intervention, documentation, and process flow.
• Work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
• Attend all required meetings and trainings, even if they fall outside of the regularly scheduled shift.
• Receive supervision each month from a Master's level clinical coordinator.
• May be required to use own personal vehicle if agency van is out of service or is unavailable.

Requirements

• Bachelor’s degree in Psychology, Counseling, Social Work, or related field preferred.
• Or, Associate degree and a minimum of two years full-time behavioral health work experience.
• Or, High School Diploma/GED with four years of full-time behavioral health work experience.
• Experience collaborating with community resources.
• Experience collaborating with internal and external customers.
• Excellent oral and written communication skills.
• Detail-oriented and strong organization skills.
• Able to be flexible with workload and availability.
• Strong internal and external customer service skills.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• Strong computer skills including experience with Microsoft Office.
• Active Fingerprint Clearance Card or be eligible to obtain one.
• Valid Arizona Driver’s License, with no major infractions in the past three years is required.
• Must be 21 years of age or older at time of employment.

Qualifications

• Ability to perform job duties in a safe manner at all times.
• Will be required to work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
• The Department Manager or Director of Programs must approve overtime associated with staying over shift.

Skills

• Ability to remain calm in crisis situations.
• Work independently and cooperatively.
• Recognize personal limitations.
• Relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• Strong computer skills including experience with Microsoft Office.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retailer Allowance
• Company paid Life/AD&D and Long-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care assistance
• Pet Insurance
• and much more!

Pay

The position offers a wage differential based on experience and qualifications.

Schedule

Shifts available: Days, Nights, Weekends, and Overnights.