Overnight Bellperson

About the role

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Aid with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• Licenses or Certifications: None.

Qualifications

• Attracting the world’s top hospitality professionals who curate lifelong memories.
• Believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• Offer the chance to be proud of the work you do and who you work with.

Skills

• Clear and professional language communication skills.
• Ability to answer telephones using appropriate etiquette.
• Ability to communicate parking procedures to guests/visitors.
• Ability to follow all company policies and procedures.
• Ability to report accidents, injuries, and unsafe work conditions to manager.
• Ability to maintain awareness of undesirable persons on property premises.
• Ability to greet and escort guests to rooms.
• Ability to open doors and assist guests/visitors entering and leaving property.
• Ability to inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Ability to identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Ability to transport guest luggage to and from guest rooms and/or designated bell area.
• Ability to assist with luggage storage and retrieval.
• Ability to assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Ability to supply guests with directions.
• Ability to arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Ability to communicate parking procedures to guests/visitors.
• Ability to follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Ability to maintain awareness of undesirable persons on property premises.
• Ability to ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Ability to welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Benefits

• Attracting the world’s top hospitality professionals who curate lifelong memories.
• Believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• Offer the chance to be proud of the work you do and who you work with.

Pay

• N/A

Schedule

• Full Time