Bellperson Overnight

Overview

The Omni Parker House Hotel, established in 1855, offers a blend of historic charm and modern amenities. Located on the Freedom Trail, it provides guests with panoramic views of historic downtown Boston and access to various attractions within walking distance.

Responsibilities

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervise the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean, and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Cookorate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift.
• Inventorize tools of the trade, i.e., radios, door stops, bell carts.

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Possess proven ability to engage guests at all levels.
• Passionate about providing warm, engaging and personalized service.
• Ability to work in a fast-paced environment and be able to handle multiple priorities.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Pay

The starting rate is $22.13 per hour, and after one year, it increases to $29.51 per hour.

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.