Outside Services Supervisor

About the role

The Outside Services Supervisor oversees the outside services team, ensuring exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while fostering a positive work environment.

Responsibilities

• Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
• Maintain accurate time reporting and address any discrepancies promptly.
• Provide bag loading, club cleaning, and play preparation assistance, offering etiquette guidance and answering questions.
• Offer post-round support, including cleaning and transporting clubs to vehicles.
• Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities.
• Address maintenance needs or equipment issues, ensuring optimal readiness at all times.
• Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery across the course.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Requirements

• A high school diploma, GED, or equivalent.
• A minimum of 1 year of experience in a similar role or strong knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• A high attention to detail and reliability.

Physical Requirements

• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs.
• Talking, hearing, and seeing.

Additional Duties

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

Benefits

Visit www.invitedbenefits.com for full details.

Pay

Competitive salary based on experience.

Schedule

Primary outdoor work schedule, primarily during daylight hours.