Outside Sales Representative - Worcester, MA

Responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on Complex Business Expansion and new business development. Monitors key performance indicators for assigned professional customers and meets or exceeds sales and margin performance to plan by working with the Pro Sales Manager. Leverages data, customer insights, and Pro customer satisfaction results to understand customers' perspectives and drive local decisions and strategies to improve competitive position and drive capability adoption.

Responsibilities

• Cross-Functional Collaboration (10%) – Participate in district/regional meetings as needed. Communicate weekly activities with Pro Sales Manager.
• Cultivate Net New Sales Relationships (60%) –
  • Utilize local community events to continuously represent The Home Depot Pro brand and drive new business and grow Complex Business expansion.
  • Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will-call pickup, and website ordering.
  • Produce new account revenue in line with current organization through individual targets/quotas.
  • Partner with Inside Sales Support Representative as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers.
  • Establish effective partnerships with assigned customers by completing in-person sales appointments.
  • Develop strategies focused on expanding customer base within defined sales territory.
  • Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth.
• Customer Relationship Management (10%) – Utilize Salesforce to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.
• Sales Prospecting (20%) –
  • Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials.
  • Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Typically requires overnight travel 20% to 50% of the time.
• Most of the time is spent sitting in the same position or standing/walking; some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
• Typically works in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.

Qualifications

• Minimum Education: High school diploma or GED.
• Minimum Work Experience: 2 years of professional work experience.
• Preferred Work Experience: 5 years of professional work experience, including 2 years in account management/sales management or home improvement/home building industry.
• Preferred Skills:
  • Working knowledge of Microsoft Office Suite.
  • Successful professional growth in a high-paced retail environment.
  • Strong ability to create and cultivate an active network of relationships both inside and outside the organization.
  • Ability to leverage relationships to accomplish sales and profitability goals.
  • Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements.
  • Ability to determine how each customer prefers to be served and tailor communications accordingly.
  • Strong leadership and negotiation skills; ability to persuade or influence others.
  • Excellent communication skills (verbal and written).

Competencies

• Action Oriented
• Being Resilient
• Persuades
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results