Outside Sales Representative II

Job Summary

The Outside Sales Representative II meets with existing and prospective customers within the geographical territories of Virginia, Pennsylvania, New Jersey, and Delaware. The Outside Sales Representative II discusses customer needs and quotes products. The Outside Sales Representative II manages the assigned territory to achieve the sales plan while maintaining excellent customer service and strong customer relationships.

Essential Job Functions

• Mets with customers to discuss company’s products; may take customer inventory and suggest orders; serves as outside contact to customers for the Company.
• Improves knowledge of product specifications and applications and answers general questions about Industrial Solutions & Hillman products.
• Improves knowledge of department operating procedures, company products, and customer account specifications.
• Creates customer quotations and generates routine and special-order paperwork according to established account profiles.
• Works with Inside Customer Service & Sales Team to finalize orders.
• Initiates customer call route and schedule as needed; creates daily call reports to grow sales territory to the best of ability.
• Treats all customers in a courteous and professional manner; continually strives for a higher level of service and customer satisfaction.
• Attends trade shows, association meetings and seminars as required.
• Delivers products on an as needed basis.

Education & Experience

• High school diploma or equivalent work experience.
• At least 4 years of sales experience in the industrial product industry.
• Valid Driver’s License.

Competencies

• Knowledge, Skills, and Abilities:
• Personal Leadership: Takes initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
• Internal & External Customer Service: Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; always exceeds service expectations.
• Communication: Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
• Teamwork: Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
• Results Oriented: Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner.
• Retail or customer service experience. Sales experience and hardware industry background preferred.
• Strong sales ability and general knowledge of marketing concepts.
• Excellent interpersonal and communication skills.
• Strong presentation skills.
• Strong organization and time management skills.
• Availability for overnight travel.

Work Environment and Physical Demands

• Work Environment: Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors.
• Travel required daily. May have to drive 200 miles daily.
• Physical Demands: Sales/Service Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

Additional Information

• The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.