Outside Sales Parts & Service Representative

About the role

The Sales Parts & Service Representative will be responsible for effectively selling parts and services for various industries including On Highway trucking, fleet delivery, construction, mining, oil, and gas well services, emergency services, and industrial machinery.

Responsibilities

• Generate new customer accounts and service existing accounts
• Analyze customer needs and interests to determine how company products and services can best meet their needs
• Achieve sales goals and forecasts
• Assist in marketing and sale of new products and/or prototypes to the existing marketplace
• Review completed jobs for variations in component costing
• Interface with other departments to oversee project development and ensure timely delivery of finished products
• Monitor sales orders to ensure project costs, materials lists, and delivery schedules meet project specifications and deadlines
• Compute installation or production costs and prepare and submit bid specifications to existing and potential customers
• Negotiate proposals and sales and service contracts with customers
• Establish, maintain, and develop business, social, and networking relationships with individuals within the petroleum industry
• Plan and organize sales strategy
• Expedite the resolution of customer problems, issues, or complaints
• Evaluate sales performance results
• Provide management oral and written reports on customer needs, problems, interests, market situation, competitive activities, and potential for new products/services
• Conduct all business transactions in an ethical manner

Requirements

• High School Graduate or General Education Degree (GED)
• Three to seven years related experience
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Prior experience with Oracle preferred

Qualifications

• Ability to communicate effectively with others using the spoken word
• Ability to communicate in writing clearly and concisely
• Ability to demonstrate conduct conforming to a set of values and accepted standards
• Ability to focus on a goal and obtain a pre-determined result
• Ability to be truthful and be seen as credible in the workplace
• Ability to get along well with a variety of personalities and individuals
• Ability to effectively present information publicly
• Ability to effectively build relationships with customers and co-workers
• The trait of being dependable and trustworthy
• Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Ability to convince a group of people to work toward a goal

Skills

• Ability to build strong presentations for customers and present them in a clear and concise manner
• Must follow company pricing guidelines and procedures

Benefits

Standard Office Criteria

Physical Activities & Requirements

• Office environment
• On-site at customer’s place of business
• Occasional shop/manufacturing environment exposure