Outside Sales

About the role

Join Our Team as a Outside Sales Coordinator at Grand Lake Plumbing and Heating!

Voted Best in Grand County, we’re proud to offer rewarding plumbing careers in the heart of Colorado’s majestic Rockies. We provide homeowners with complete plumbing, water treatment, heating, indoor air quality and drain cleaning services. Our culture is built on trust, support, and a shared commitment to excellence, creating a workplace where everyone feels valued and connected.

What We Offer

• Up to 4 weeks PTO
• 6 Paid Public Holidays
• Paid Ongoing Training
• Employer Paid 401(k) contribution
• Profit Sharing
• Health, Dental, and Life Insurance
• AFLAC benefits
• In-house Beverages & Snacks
• Year Round (FUN) Events
• A family culture

The Big Task

You will listen to the needs of our customers, evaluate their home’s existing plumbing, heating, and water systems, and present solutions that genuinely improve their quality of life — from high-efficiency heating systems and boilers to water heaters and full system replacements. This role is built to support the steady, ongoing work of our install crews, and it is not a pressure-sale position. It is a consultative, relationship-driven role where doing right by the customer is always the goal, and where your reputation in a small community follows you to the next job.

Key Responsibilities

CUSTOMER CONSULTATION & SYSTEM ASSESSMENT

• Conduct in-home consultations to evaluate a customer’s existing plumbing, heating, and water systems
• Listen to the customer’s concerns, goals, and budget to identify the right solution for their home
• Present replacement and new installation options clearly and honestly, always keeping the customer’s best interest in mind
• Deliver a consultative, pressure-free experience that builds trust and earns repeat business and referrals
• Understand customers’ timelines and needs

PROPOSAL CREATION & FOLLOW-THROUGH

• Build accurate, complete estimates and enter all required job documentation and communication with customers in our company-provided field service software
• Clearly communicate the scope of work, product options, and pricing, and walk customers through our payment terms before any contract is signed.
• Keep customers updated throughout the estimation process.

SALES PERFORMANCE & PIPELINE MANAGEMENT

• Track your own sales pipeline and report lead disposition to the Sales Manager on a regular basis
• On days without a pre-scheduled lead, generate new business through ride-alongs, proposal follow-up, or outbound calls

COMMUNITY & CUSTOMER RELATIONSHIPS

• Become a trusted resource in Grand County for home plumbing, heating, and water system knowledge.
• Represent Grand Lake Plumbing & Heating professionally in every customer interaction and in the community.
• Encourage satisfied customers to share their experience and refer friends and neighbors
• Partner with the Install & Service Manager on training and job debriefs to keep sharpening your craft

What We’re Looking For

We’re not looking for someone who can simply close a deal — commission alone doesn’t make a good Systems Advisor here. We want someone who earns trust, tells customers the truth even when it costs a sale, and takes ownership of their results without needing to be managed day-to-day.

Education & Experience

• High school diploma or equivalent required
• 2+ years of outside sales, consultative sales, or home services sales experience preferred
• 2+ years of plumbing, HVAC, or related trade knowledge is a strong plus — but not required if you can learn it
• Comfort with CRM or field service software and basic technical documentation
• Valid Colorado driver’s license and reliable personal transportation required

Company Expectations

• Always act in the customer’s best interest — misleading a customer to close a sale is never acceptable, regardless of the deal
• Maintain a professional appearance and conduct on every call
• Communicate proactively with the Sales Manager, CSR team, Install Coordinator, and Install Manager
• Invest in your own ongoing training and product knowledge.
• Help invest in continuous improvement in the company.
• Uphold the company’s Code of Ethics at all times

Schedule & Work Environment

Primary work location is 12208 US Highway 34, Grand Lake, Colorado, with regular travel to customer homes throughout Grand County
In-home assessments may require being comfortable working in crawl spaces, basements, attics, and mechanical rooms
Year-round driving on mountain roads and passes in all Colorado weather conditions
On days without a scheduled appointment, expect standard office hours focused on lead generation and follow-up

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.