Outside Property Associate Claim Representative - Bellevue, WA
VetJobs · Bellevue, WA · 1 mo ago
Finance$53k–$87k/yrVolunteer
We need to produce HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the job description.
Key parts:
- Intro: "ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps." This is boilerplate? It's about eligibility, maybe part of "About the role"? Could be considered part of description but not a heading. We'll keep as paragraph.
- "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it." This is about company; could be "About the role"? Actually "Who Are We?" is about company. Could be a section "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for company description and role overview.
- "Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1"
That's about compensation; we can put under Pay section.
- "What Is the Opportunity? As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office."
That's role overview; could be part of About the role or Responsibilities? Probably About the role.
- "What Will You Do?" then bullet list of duties. That's Responsibilities.
List items:
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
- Review, investigate, and document 1st party property claims under close supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
- Determine and apply coverage for building damages per policy terms.
- Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
- Provide timely and professional communication to customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.
- Demonstrate openness to continuous learning, particularly in AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
- This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
- This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
- While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
- Perform other duties as assigned.
That's responsibilities.
- "Auto req ID 484324BR Minimum Education Required High School/GED Additional Qualifications/Responsibilities What Will Our Ideal Candidate Have? Bachelor’s Degree. Previous internship or work experience in customer service or insurance. Willingness to obtain an active adjuster license where required by state law. Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software. Strong verbal and written communication skills with the ability to convey information clearly and professionally. Ability to exercise sound judgement and make effective decisions within established authority. Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants. Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively. Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations. Demonstrated openness to continuous learning. What is a Must Have? High School Diploma or GED and one year of customer service experience. Valid driver's license. City* Bellevue State* Washington Job_Category Claims Job Code Ins Insurance Affiliate Sponsor Travelers Insurance Salary Range $45,000-$60,000"
We have duplicate salary ranges: earlier $52,600-$86,800, later $45,000-$60,000. Both are present. We need to preserve all substantive info; we can include both? Might be contradictory but we must keep both. Probably we should include both as separate statements under Pay.
Also we have Minimum Education Required High School/GED, plus "What Will Our Ideal Candidate Have?" includes Bachelor's Degree etc. And "What is a Must Have?" includes High School Diploma or GED and one year of customer service experience, Valid driver's license.
We need sections: Requirements, Qualifications, Skills. We need to decide what goes where.
Typically:
- Requirements: minimum education, experience, licenses, etc.
- Qualifications: preferred qualifications (ideal candidate).
- Skills: specific skills (Microsoft Office, communication, etc.)
We can structure:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the job description.
Key parts:
- Intro: "ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps." This is boilerplate? It's about eligibility, maybe part of "About the role"? Could be considered part of description but not a heading. We'll keep as paragraph.
- "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it." This is about company; could be "About the role"? Actually "Who Are We?" is about company. Could be a section "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for company description and role overview.
- "Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1"
That's about compensation; we can put under Pay section.
- "What Is the Opportunity? As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office."
That's role overview; could be part of About the role or Responsibilities? Probably About the role.
- "What Will You Do?" then bullet list of duties. That's Responsibilities.
List items:
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
- Review, investigate, and document 1st party property claims under close supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
- Determine and apply coverage for building damages per policy terms.
- Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
- Provide timely and professional communication to customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.
- Demonstrate openness to continuous learning, particularly in AI and digital transformation.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
- In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
- This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
- This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
- While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
- Perform other duties as assigned.
That's responsibilities.
- "Auto req ID 484324BR Minimum Education Required High School/GED Additional Qualifications/Responsibilities What Will Our Ideal Candidate Have? Bachelor’s Degree. Previous internship or work experience in customer service or insurance. Willingness to obtain an active adjuster license where required by state law. Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software. Strong verbal and written communication skills with the ability to convey information clearly and professionally. Ability to exercise sound judgement and make effective decisions within established authority. Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants. Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively. Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations. Demonstrated openness to continuous learning. What is a Must Have? High School Diploma or GED and one year of customer service experience. Valid driver's license. City* Bellevue State* Washington Job_Category Claims Job Code Ins Insurance Affiliate Sponsor Travelers Insurance Salary Range $45,000-$60,000"
We have duplicate salary ranges: earlier $52,600-$86,800, later $45,000-$60,000. Both are present. We need to preserve all substantive info; we can include both? Might be contradictory but we must keep both. Probably we should include both as separate statements under Pay.
Also we have Minimum Education Required High School/GED, plus "What Will Our Ideal Candidate Have?" includes Bachelor's Degree etc. And "What is a Must Have?" includes High School Diploma or GED and one year of customer service experience, Valid driver's license.
We need sections: Requirements, Qualifications, Skills. We need to decide what goes where.
Typically:
- Requirements: minimum education, experience, licenses, etc.
- Qualifications: preferred qualifications (ideal candidate).
- Skills: specific skills (Microsoft Office, communication, etc.)
We can structure:
About the role
with paragraphs: Who Are We? + What Is the Opportunity? maybe also military affiliation note.
Responsibilities
with - list of duties.
Requirements
with paragraphs: Minimum Education Required High School/GED; Must Have: High School Diploma or GED and one year of customer service experience; Valid driver's license; maybe also mention Insurance License(s) requirement? That is more of a requirement but could be under Requirements as well.
Qualifications
with paragraphs: Bachelor’s Degree; Previous internship or work experience in customer service or insurance; Willingness to obtain an active adjuster license where required by state law.
Skills
with paragraphs: Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software; Strong verbal and written communication skills; Ability to exercise sound judgement and make effective decisions; Exceptional customer service skills; Attention to detail and organizational skills; Basic conflict resolution skills; Demonstrated openness to continuous learning.
We also have Pay section: include both salary ranges and mention performance-based cash incentive awards, compensation overview.
We have no explicit Benefits or Schedule info besides remote work and location details (based remotely with work at residential and commercial locations...). That could be under Schedule? Actually schedule not given. Could be under "About the role" maybe mention remote/hybrid. There's no explicit benefits besides performance-based cash incentive awards (which is part of compensation). No explicit benefits like health, retirement. So we should not create Benefits section unless there is real content. There's mention of "comprehensive compensation and benefits program" but not details. That's vague; we should not create Benefits section because no specific benefits listed. Similarly Schedule: we have remote work details; could be considered schedule? The instruction says include Schedule section only if posting actually states them. It does mention "This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office." That's about work location, not schedule. No explicit schedule like full-time, hours. So we should not create Schedule section.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay.
We must not repeat job title as heading. Not include Job ID etc.
We need to output only HTML fragment.
Let's craft.
We'll need to escape any special characters? Not needed.
We'll produce:
About the role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.
Then Responsibilities:
Responsibilities
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
- Review, investigate, and document 1st party property claims under close supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
- Determine and apply coverage for building damages per policy terms.
- Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
- Provide timely and professional communication to customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.
Requirements
with paragraphs: Minimum Education Required High School/GED; Must Have: High School Diploma or GED and one year of customer service experience; Valid driver's license; maybe also mention Insurance License(s) requirement? That is more of a requirement but could be under Requirements as well.Qualifications
with paragraphs: Bachelor’s Degree; Previous internship or work experience in customer service or insurance; Willingness to obtain an active adjuster license where required by state law.Skills
with paragraphs: Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software; Strong verbal and written communication skills; Ability to exercise sound judgement and make effective decisions; Exceptional customer service skills; Attention to detail and organizational skills; Basic conflict resolution skills; Demonstrated openness to continuous learning. We also have Pay section: include both salary ranges and mention performance-based cash incentive awards, compensation overview. We have no explicit Benefits or Schedule info besides remote work and location details (based remotely with work at residential and commercial locations...). That could be under Schedule? Actually schedule not given. Could be under "About the role" maybe mention remote/hybrid. There's no explicit benefits besides performance-based cash incentive awards (which is part of compensation). No explicit benefits like health, retirement. So we should not create Benefits section unless there is real content. There's mention of "comprehensive compensation and benefits program" but not details. That's vague; we should not create Benefits section because no specific benefits listed. Similarly Schedule: we have remote work details; could be considered schedule? The instruction says include Schedule section only if posting actually states them. It does mention "This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office." That's about work location, not schedule. No explicit schedule like full-time, hours. So we should not create Schedule section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. We must not repeat job title as heading. Not include Job ID etc. We need to output only HTML fragment. Let's craft. We'll need to escape any special characters? Not needed. We'll produce:About the role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.
Then Responsibilities:Responsibilities
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
- Review, investigate, and document 1st party property claims under close supervision.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
- Determine and apply coverage for building damages per policy terms.
- Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
- Provide timely and professional communication to customers, claimants, and internal stakeholders.
- Maintain accurate records of claim activity in claim management systems.