Outside Property Associate Claim Representative

About the role

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This program is typically 9–12 months and, upon successful completion, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

This position is based remotely with work at residential and commercial locations, combining mobile work, work from your primary residence, or the nearest Travelers office.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate all relevant facts and information (including analyzing leases, contracts, by-laws and other relevant documents).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and use as a basis for written estimates and/or computer-assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Obtain and maintain required Insurance License(s) and/or a UAS Remote Pilot Certification as mandated by federal, state, and Travelers requirements (generally within three months of starting).
• Participate in the Catastrophe Response Program, which may include deployment to assist customers in other states.
• Access and inspect all areas of a dwelling or structure, including safely climbing a ladder weighing approximately 38–49 pounds, walking on roofs, and entering tight spaces (attic staircases, crawl spaces, etc.).
• Perform other duties as assigned.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Valid driver’s license.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficiency in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgment and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Benefits

• Health Insurance: Eligible from the first day of employment for employees and their eligible family members.
• Retirement: Dollar-for-dollar 401(k) match up to 5% of eligible pay; annual maximum applies. Student loan contributions eligible for Paying it Forward Savings Program. Eligible for a fully funded Pension Plan.
• Paid Time Off: Minimum of 20 days PTO annually plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support wellness goals, including free professional counseling services and health coaching.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support community involvement.