Outside Property Associate Claim Representative

About the role

The organization operates within the property casualty insurance industry, addressing the need for reliable insurance coverage and claims management. With a longstanding presence exceeding 170 years, it provides property and casualty insurance services and maintains a reputation for stability and commitment to customers and communities.

The Outside Property Associate Claim Representative role is designed to develop skills in handling first-party property claims through comprehensive training and supervised claim management. This position contributes by supporting insured customers and agents within a specific territory, aiming to prepare the representative for independent claims handling and progression within claims operations.

Responsibilities

• Participate in structured training on insurance policies, claim processes, and systems.
• Review, investigate, and document first-party property claims under supervision.
• Gather information from policyholders, claimants, witnesses, and third parties.
• Analyze relevant documents and determine coverage according to policy terms.
• Establish accurate damage scope for buildings and contents for estimating.
• Communicate professionally and promptly with customers and stakeholders.
• Maintain accurate claim records in management systems.
• Embrace continuous learning, including AI and digital tools.
• Adapt to new technologies and system upgrades while maintaining service quality.
• Obtain and maintain required insurance licenses and certifications.
• Participate in catastrophe response efforts as needed, including potential travel.
• Conduct physical inspections of dwellings or structures, including ladder climbing.
• Perform other assigned duties.

Requirements

• High School Diploma or GED with one year of customer service experience.
• Bachelor’s Degree preferred.
• Valid driver’s license.
• Willingness to obtain state-required adjuster license.
• Proficient in Microsoft Office; willing to learn claims management software.
• Strong verbal and written communication skills.
• Sound judgment and decision-making abilities.
• Commitment to customer service excellence.
• Detail-oriented with organizational skills.
• Basic conflict resolution skills and openness to learning.

Pay

Salary range: $52,600.00 - $86,800.00 annually, determined by factors including role scope, location, skills, education, and experience. Eligibility for performance-based cash incentive awards.

Benefits

• Health insurance coverage available from the first day of employment for employees and eligible family members.
• 401(k) plan with dollar-for-dollar matching up to 5% of eligible pay.
• Student loan assistance through a savings program linked to loan payments.