Outreach Worker

About the role

The primary responsibilities of this position include identifying and assisting individuals and families within Highland County who may qualify for services offered through Highland County Community Action Organization, Inc. (HCCAO), but are currently underserved or not receiving assistance. The Outreach Worker will inform community members about available programs and help connect eligible individuals with services such as HEAP, Emergency Rent Assistance, Food Pantry services, Homeless Assistance, and Minor Needs Assistance. This position will utilize the OCEAN system and other client contact sources to identify potential clients and coordinate services. The Outreach Worker will also promote HCCAO, Inc. services within the community through outreach efforts, partnerships with other agencies, and participation in community events. Home visits may be conducted when appropriate to assist clients in accessing services. The position is primarily based at the Greenfield facility but may require travel to the Hillsboro facility and other locations throughout Highland County.

Responsibilities

• Identify and assist individuals and families in Highland County who may qualify for HCCAO services but are currently underserved or not receiving assistance
• Inform community members about available programs and help connect eligible individuals with services including HEAP, Emergency Rent Assistance, Food Pantry services, Homeless Assistance, and Minor Needs Assistance
• Utilize the OCEAN system and other client contact sources to identify potential clients and coordinate services
• Promote HCCAO, Inc. services within the community through outreach efforts, partnerships with other agencies, and participation in community events
• Conduct home visits when appropriate to assist clients in accessing services
• Provide services in accordance with the Agency Mission, the Promise of Community Action, and the current HCCAO Strategic Plan

Qualifications

• High school diploma or equivalent required
• Previous experience in social services, outreach, or case management preferred
• Strong communication and organizational skills
• Ability to work effectively with individuals from diverse socioeconomic backgrounds
• Ability to maintain confidentiality when handling sensitive client information
• Basic computer skills, including Microsoft Word and Excel
• Valid Ohio Driver's License
• Reliable transportation and automobile liability insurance
• Ability to travel throughout Highland County

Pay

Full-time position, 40 hours per week.

Benefits

• 14 paid holidays
• Personal leave
• Vacation and sick leave accrual
• Health, Vision, and Dental insurance
• Life Insurance
• 401k retirement plan