Outreach Specialist VOA Recovery

POSITION SUMMARY AND QUALIFICATIONS

The Recovery Outreach Specialist acts as the first point of contact for clients and community partners, ensuring a smooth and supportive admission experience. This position also supports census development by identifying community needs, strengthening referral networks, and promoting program services to key stakeholders.

RESPONSIBILITIES

• Maintain and persistently develop relationships with community partners including hospitals, courts, probation and parole, legal professionals, social service agencies, and healthcare providers to promote admissions.
• Represent VOA professionally at referral generating activities such as outreach visits, presentations, and meetings to educate partners about addiction recovery services.
• Promote services through networking, community engagement, and marketing initiatives.
• Maintain persistent follow-up with community partners to strengthen relationships and generate qualified leads.
• Complete referral screenings, verify insurance and schedule admission appointments.
• Collaborate with admissions and clinical teams to ensure smooth referral coordination and timely access to services.
• Contribute to census development through strategic outreach by monitoring referral trends, assessing community needs and using data.
• Work proactively, persistently and effectively with community partners to optimize outreach efforts to ensure admissions.
• Develop and maintain strategies to meet short- and long-term program census goals.

BENEFITS

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, which include the following:

• Health and Wellness Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Work Culture
• Commitment Committee
• Justice Committee
• Intregrity Committee
• Compassion Committee
• Retention Committee
• Training & Development
• VOA LEAD Program- Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development