Outreach Specialist

About the role

Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, providing essential support and fostering an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

• Engage with unhoused individuals in New York City, building rapport and linking them to essential services and support within the community.
• Conduct homeless outreach and comprehensive assessments of clients’ needs, strengths, and goals through continuous engagement.
• Provide intensive case management, ACT Team referrals, and ongoing support to individuals throughout their transition.
• Coordinate and monitor services with internal referrals and third-party providers, including medical, mental health, housing, employment, and social support.
• Develop individualized service plans in collaboration with clients and relevant stakeholders.
• Escorts clients to appointments, including medical, housing, and entitlement appointments.
• Maintains accurate and timely documentation of client activities, interactions, progress, and outcomes in electronic database systems.
• Communicates professionally both verbally and in writing, attends staff meetings, training, and supervisory sessions, and responds to inquiries in a timely manner.
• Works flexibly, including weekends, holidays, and evenings.

Qualifications, Education And Experience

• High school diploma or GED required. Associate’s degree preferred.
• Experience working with unhoused individuals or populations with complex needs (mental health, substance use, etc.)
• Strong knowledge of community resources, housing programs, and social services in NYC.

Skills & Competencies

• Computer skills and knowledge of Microsoft Office (Word, Outlook, etc.).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Bi/Multi-lingual a plus.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees, including:

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.