Outreach Specialist

Essential Functions/Key Responsibilities

• Maintain current knowledge of MassHire MVCC programs, including eligibility requirements
• Perform outreach and recruitment activities that result in enrollments for MassHire Merrimack Valley training programs
• Continually assess and work toward implementing effective recruitment methods that yield positive enrollment outcomes
• Maintain and grow current relationships and develop, nurture, and sustain new relationships with partners, non-profits, and community-based organizations
• Keep them informed of MassHire programs and services to facilitate referrals of their constituents to MassHire programs
• Serve as a conduit and facilitator of MassHire MVCC services and programs in support of customers
• Cook up and lead various community outreach initiatives, which may include information sessions, industry panels, and activities to promote the general exposure of career center and workforce board services
• Represent MassHire MVCC at various community events, some of which may be during early morning or evening hours
• Work collaboratively with MassHire employment counselors and managers to ensure enrollees are well-informed and services are easily accessible
• Determine job seekers' suitability and/or eligibility for program enrollment
• Support enrolled participants to promote success
• Perform data entry and ling, always ensuring confidentiality
• Participate in staff development and cross-training opportunities that expand and support functional skills, promoting professional growth

Skills & Qualifications

• Bilingual English/Spanish
• Bachelor's degree in Counseling, Psychology, or closely related field; with three (3) years of experience and/or training that includes vocational counseling, vocational testing/assessment, vocational referrals, employment services, or career development/transition, or an equivalent combination of education, training, and experience
• Strong oral, written, communication, and interpersonal skills
• Proficient in the use of computers, including Word, Excel, PowerPoint, and Outlook, with social media skills and the ability to create and convey marketing material on social media platforms to promote events and programs
• Ability to travel within the greater Merrimack Valley (including Lowell)
• Willingness to work evenings and Saturdays when needed, which the collective bargaining agreement will pay for
• Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that makeup clientele, to support the agency’s mission of building a more diverse, equitable, and inclusive organization for employees and clients alike

Supervisory Responsibility

None

Travel

This job regularly requires the employee to sit, walk, and stand, as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.