Outreach Partner/Sales Rep - Boston, MA

About the role

Gather Health delivers Social Primary Care to older adults. Through our unique and differentiated care model and proprietary technology, Gather Health’s solution drives substantial care outcomes by addressing the whole person needs of our target demographic: older, dual eligible adults, the fastest growing government segment. To address the needs of these clinically and socially complex patients, Gather Health’s Social Primary Care solution is comprehensive and wholistic in nature, encompassing care and community within the four walls of Gather Health Centers and in the homes of its patients. Gather’s model achieves superior care by individualizing care and is reinforced by a three‑prong approach: a unique care model quarterbacked by PCPs and supported by multi‑disciplinary care teams, tailored Social Care Plans that are led by Gather Guides and facilitated by deeply rooted community partners, and a proprietary “Tech Enabled Home Model.” Founded in 2022 and born out of the Healthcare Foundry Portfolio, Gather Health is addressing a $1 trillion market in primary care for older adults. Today, Gather Health operates in Massachusetts and is working with a multitude of payer partners on aligning value‑based care economics to deliver integrated care. Gather’s leadership team has a track record of building and scaling innovative primary care platforms focused on vulnerable populations, including VillageMD and Commonwealth Care Alliance. Gather has raised $30M backed by Maverick Ventures, Khosla, and HC9 Ventures.

The Outreach Partner (OP) is responsible for developing relationships with key stakeholders and organizations within their assigned community territory to create patient acquisition opportunities. With the guidance and mentorship from our Vice President of Growth and our Field Sales Manager who both possess deep industry experience, the OP will engage prospective patients to provide education about Gather Health’s unique social primary care model and services via various methods and strategies such as planning/facilitating community events, networking with relevant organizations and community groups, making telephonic and in‑person “connects” with prospective patients with the goal of enrollment. Your success in this role will directly translate to these patients’ ability to access the care that they deserve – the highest quality of medical care that is delivered with compassion, as well as social and community resources that are vital for improving the quality of their lives.

You will be in a variety of settings - out in the field meeting with prospects and community organization leaders, hosting events, etc. You will also work at our center, to meet with walk‑in prospects and provide them with tours.

Responsibilities

• Develop, plan, and execute an effective strategy that will attract prospective patients
• Initiate and nurture external relationships with organizations and political groups/officials that expand our reach for prospective patients
• Plan and facilitate community events by collaborating with various departments within Gather Health as well as external partners such as vendors, senior centers, political organizations, etc.
• Connect with prospective patients via phone, in‑person visits, community events, traditional mailings, health fairs, etc., to generate interest in the Gather Health model and services to increase new patient enrollment
• Develop and maintain relationships with existing patients to generate referrals
• Meet daily/weekly/monthly goals that are metrics‑driven, i.e., number of “connects”, events, etc.
• Enter prospect engagement activities and events in the CRM (customer relationship management) to track your progress

Requirements

• Minimum of one year’s experience in a role with similar or relevant job duties, i.e., sales, account management, customer‑service, community outreach
• Ability to travel locally to various events with access to a vehicle
• Experience with basic office tools such as Word, Excel, Outlook, SharePoint, etc.
• Ability to work for any employer in the United States

Qualifications

• High school diploma or G.E.D.
• Experience using Salesforce or another CRM (Customer Relationship Management) system
• Sales or account management background
• Knowledge of the healthcare industry
• Bilingual in English and another language (like Spanish, Vietnamese, Cape Verdean Creole, and/or Haitian Creole)

Skills

• Persistent – does not give up easily when things get tough
• Resilient – displays toughness and not easily discouraged
• Competitive – likes to win and takes on challenges with confidence
• Motivated – things like metrics, quotas, pay‑for‑performance, do not scare them
• Friendly – people enjoy their company
• Outgoing – likes attending events and meeting new people
• Relatable – naturally makes human connections with their warmth, humor, and demeanor
• Positive – sees glass as half full vs. half empty
• Creative – looks for new ways to do things better
• Organized – manages time effectively and operates efficiently
• Reliable – takes responsibilities seriously and always shows up on time

Pay

The position offers a competitive base salary, plus commissions based on performance.

Schedule

Monday – Friday during standard business hours, although you may attend events in the evenings and weekends on occasion.

Benefits

• Comprehensive medical, dental, and vision with day‑one eligibility
• Company‑paid Life, Short‑Term, and Long‑Term Disability insurance
• 401(k) with company match and immediate vesting
• Generous PTO that increases with tenure and 11 paid company holidays
• Employee Assistance Program (EAP) and supplemental benefit options