Outreach Manager

About the role

Founded in 2000, Walker-Miller Energy Services is a core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals. Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses. Our operating philosophy is reflected in our core values (BEHIVE: Boldly Go, Embrace Equity, Humble Confidence, Inclusive Stewardship, Value Reputation, Extraordinary Experience).

We are seeking an experienced Outreach Manager to lead the outreach and engagement for a large-scale residential energy efficiency program in southern New Jersey. The ideal candidate will have at least 3-5 years of outreach experience and a strong understanding of community engagement and energy efficiency for residential sectors. This role requires significant experience in outreach and engagement, and managing campaigns, with diverse stakeholders.

Responsibilities

• Embrace, operate, and lead within the core values.
• Lead the outreach and engagement for a large-scale residential energy efficiency program in New Jersey.
• Develop and implement wide-reaching campaigns to maximize customer acquisition into the program.
• Support eligible households in New Jersey to educate them on the values, benefits, and expectations of the program, and to facilitate entry into the program.
• Ability to create rapport with residential owners and/or renters.
• Provide direct supervision, outreach support, and training to a team of 8-10 outreach specialists.
• Develop outreach strategy to ensure alignment with program and client needs, and to generate the necessary lead volume for the program.
• Cultivate community partnerships to increase event opportunities and generate trusted leads for the program.
• Develop outreach processes and provide training and onboarding.
• Maintain and review outreach data and track progress vs. metrics to program management on a regular basis.
• Develop weekly reports and presentations for internal and client reporting.
• Identify and implement opportunities for program outreach improvement.