Outreach Coordinator-Nor/Central California Region

Job Summary

The Outreach Coordinator facilitates referrals and client assignments for enhanced care management (ECM) between Agency providers and Medi-Cal managed care plans. They are responsible for engaging clients through various modalities and ensuring they are connected to appropriate providers.

Essential Functions

• Conducts outreach and engagement activities following Agency protocols.
• Serves as the day-to-day contact for managed care plans and network providers.
• Gains a deep understanding of the Full Circle provider network to support appropriate referrals.
• Maintains attention to detail to monitor client assignment and complete tasks within required timeframes.
• Engages clients in multiple modalities including text, email, telephone, and possibly in person.
• Escalates issues to the Network Operations Director and participates in continuous quality improvement efforts.
• Completes all documentation in the required electronic system within established timeframes.
• Attends meetings with managed care plans and providers as assigned.
• Attends weekly staff/team meetings and supervision.
• Attends training as assigned.
• Completes other duties as assigned.

Minimum Required Education and Experience

• Three years’ working experience in Behavioral Health, Social Services, Mental Health or related field.
• High School Diploma or GED required.
• Excellent customer/employee relations and communication skills.
• Proficiency and knowledge of PC hardware/software operations and applications including Microsoft Word and Excel.

Position/Program Requirements

• Valid California driver's license, personal automobile insurance, and driving record meeting Agency standards.
• Physically and mentally fit in accordance with Agency’s Policy: Physical Fitness Standards and Examinations.
• Willingness to complete TB test and drug screening test.
• Willingness to complete personal background investigation.
• Willingness to work in a culturally integrated workplace and respect human differences based on protected classes.

Physical Requirements

• Adequate range of body motion and mobility to work in an office or outdoor environment.
• Standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time.
• Bending, kneeling, twisting, reaching, balancing, carrying up to 25 pounds occasionally, and up to 10 pounds frequently.
• Walking up and down stairs routinely.
• Utilizing computer and telephone systems, coordinating eye and hand movements for typing, writing, and working with files.

Desired Qualifications

• Prior experience as a Community Health Worker, Peer Support Specialist, or Medical Assistant or similar role.
• Multilingual capabilities preferred but not required.