Outreach and Operations Coordinator, SEC and I-HACK

Essential Functions

• Recruitment Strategy & Coordination
  • Lead and coordinate undergraduate recruitment efforts for all SEC programs, with focused initiatives supporting cybersecurity enrollment growth.
  • Develop and implement recruitment strategies that highlight SEC’s academic strengths, experiential learning model, and career outcomes.
  • Integrate I-HACK and MakerSpace into recruitment strategies as central differentiators for engineering and computing programs.
  • Collaborate with Undergraduate Admissions and Marketing to align messaging, outreach strategies, and recruitment activities with institutional goals.
  • Monitor recruitment trends and support data-informed decision-making.
• I-HACK Operations & Program Coordination
  • Support the coordinated use and overall utilization of I-HACK facilities in alignment with academic, research, and partner engagement needs.
  • Facilitate planning and execution of programs, tours, camps, and events hosted within I-HACK.
  • Serve as a central point of coordination among academic departments, administrative units, and external partners utilizing I-HACK in collaboration with relevant university units.
  • Coverage of policies, procedures, and best practices related to facility use.
  • Coordinate student staffing needs and support experiential learning opportunities within I-HACK.
  • Contribute to tracking usage and engagement data to inform planning and continuous improvement.
• Outreach & Engagement
  • Lead targeted outreach initiatives, including camps, competitions, STEM fairs, and pre-college programming (e.g., CyberPatriot).
  • Coordinate and support recruitment and outreach events, including campus visits, open houses, information sessions, and external engagements.
  • Serve as a key representative of SEC and I-HACK to prospective students, families, schools, and community partners.
  • Facilitate engagement opportunities that connect prospective students with faculty, students, and hands-on I-HACK experiences.
• Communications & Marketing
  • Collaborate with University Marketing and Communications and Admissions to ensure consistent and effective messaging across recruitment channels.
  • Develop and execute communication strategies that promote SEC programs, MakerSpace, student outcomes, and the I-HACK experience.
  • Coordinate digital and outreach content across platforms (i.e. social media, website) to enhance visibility and engagement.
  • Monitor and assess communication effectiveness to inform strategy and continuous improvement.
• Partnerships & External Engagement
  • Maintain relationships with schools, community organizations, and industry partners to enhance recruitment pipelines, and support student retention initiatives.
  • Lead and contribute to initiatives that strengthen pathways into engineering and computing programs and expand experiential learning opportunities.
• Program & Administrative Support
  • Support academic programs, leadership, faculty, and students, including initiatives related to accreditation, certifications, and program development.
  • Collaborate with leadership to advance strategic priorities.
  • Support reporting, documentation, and continuous improvement efforts.

Required Qualifications

• Education: Bachelor’s degree. Preference for degrees in business, communications, marketing, advertising, IT, or a related field. Individuals with an associate degree and appropriate experience will be considered.
• Experience: Minimum of two years of experience in admissions, outreach, marketing, program coordination, or a related professional setting. Experience in higher education or STEM-related fields is preferred. A demonstrated interest in grant writing will be a plus.
• Skills: Strong interpersonal, presentation, and communication skills; Ability to engage effectively with diverse audiences; Demonstrated organizational and project coordination skills; Ability to manage multiple priorities in a dynamic environment; Ability to collect and analyze data to support decision-making; Proficiency with Microsoft Office and willingness to learn institutional systems.

Preferred Qualifications

• Experience supporting recruitment in engineering, computing, or cybersecurity-related programs.
• Familiarity with higher education admissions and enrollment strategies.
• Experience coordinating events, outreach programs, or facility operations.
• Demonstrated ability to work collaboratively across departments and with external stakeholders.