Outpatient Services Coordinator | UF Health Surg Spec - Durbin Park | Full Time | Days

Responsibilities

• Schedules patient appointments for a complex, multispecialty medical practice.
• Obtains necessary signatures and documentation from patients for billing and insurance purposes, and resolves any outstanding billing issues.
• Performs end of day dispositioning and gathers appropriate statistical information relating to patients.
• Interviews patients to obtain appropriate demographic and financial information, verifies insurance eligibility, and obtains provider information to accurately assess the nature of the request and determine the appropriate appointment area.
• Advises patients regarding the need for referral authorizations and/or pre-service deposits, as well as any prep information, to ensure the patient arrives on time and prepared for the visit.
• Processes referral requests for all providers practicing within the clinic module, as required, and ensures that referral/authorization numbers are obtained for these services.
• Provides exceptional customer service to patients, customers, referring physicians, UF providers, allied health staff, family members, and third-party vendors.
• Interprets UFJPI and/or department policies regarding scheduling criteria and medical need.
• Navigates multiple systems simultaneously, and is available to patients and referring providers routinely throughout the day.
• Captures additional testing, appointments, and referrals for patients under the care of the department's specialty physicians.
• Tracks progress and completion of services ordered, such as lab and radiology studies, to assist in the facilitation of timely care coordination and follow-up services.
• Completes the admission/registration process and performs other registration functions as required.

Qualifications

• 2 years clerical/customer service experience.
• 2 years data entry experience.
• Experience working in a hospital or large physician’s office dealing directly with patients preferred.
• A high school diploma or GED equivalent required.
• An associate degree preferred.
• A certificate in Medical Terminology preferred.