Outpatient Services Coordinator | Radiology | Day | Full-Time

About the role

Reports directly to the practice manager. Serves as a liaison between patients, nurses, physicians, and others, providing excellent customer service and greeting patients entering the department or practice.

Responsibilities

• Schedule patient appointments.
• Interview patients to obtain appropriate demographic and financial information.
• Complete the admission/registration process and perform other registration functions.
• Obtain necessary signatures and documentation from patients for billing and insurance purposes.
• Resolve any outstanding billing issues.
• Perform end-of-day disposition and gather appropriate statistical information relating to patients.
• Announce the arrival of patients and answer incoming telephone calls for the department or practice.
• Process referral requests for all providers practicing within the clinic module.
• Ensure referral/authorization numbers are obtained for services when needed.

Requirements

• Minimum of 2 years' experience in a clinical office, insurance, and/or other healthcare-related setting with extensive patient registration, front desk, and/or insurance experience.
• Knowledge of insurance plans and guidelines.
• Ability to obtain authorizations and pre-certifications from insurance plans.
• Data entry experience required.

Qualifications

• Required Education: GED or High School Diploma.
• Preferred Licensure/Certifications: ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful but not required.
• Preferred Experience: Two to four years of clerical/customer service experience, ideally in a healthcare-related industry. One year of experience with third-party payors and computer experience for inputting data and reviewing patient demographic material preferred.

Skills

• Excellent decision-making skills and initiative.
• Very detail-oriented.
• Excellent verbal and written communication skills in the English language.
• Basic arithmetic skills for cashiering.
• Ability to prioritize tasks and organize workflow.
• Ability to handle stressful situations professionally in a customer service-related manner.
• Skilled in conflict resolution.