Patient Service Coordinator-Outpatient Radiology - 140237

About the role

The UC San Diego Department of Radiology seeks a Patient Service Coordinator-Outpatient Radiology to support the imaging scheduling system across various locations. This role involves scheduling exams and procedures, processing paperwork, verifying and obtaining authorizations, assisting staff and patients, providing directions, answering a multi-line phone system, and providing patient care and clerical support.

Responsibilities

• Schedules exams and procedures
• Processes paperwork
• Verifies and obtains authorizations for all outpatient exams
• Assists staff and patients
• Provides directions
• Answers a multi-line phone system
• Provides patient care and clerical support
• Assists in ordering and maintaining supplies
• Performs other related functions as required

Requirements

• Graduation from high school and three (3) years of related/relevant experience or an equivalent combination of education and experience
• Commitment to get BART within six (6) months of hire date
• Demonstrated knowledge of health information and medical terminology
• An emphasis in Radiology is preferred
• Demonstrated experience in insurance authorization (Medi-Cal, TAR, Medicare, HMO)
• Demonstrated experience working in a clinic front/desk reception area with multiple phone lines and a large volume of incoming calls
• Demonstrated experience working in a clinical setting dealing with patients and related personnel
• Demonstrated experience using patient scheduling systems, information retrieval, and data entry
• Knowledge of medical records management
• Proficiency in the use of database management and word processing software in a MS Office environment
• Knowledge of UCSD Medical Center and School of Medicine policies and procedures

Qualifications

• Excellent interpersonal and communication skills, including tact, diplomacy and flexibility, dealing with diverse personalities and situations
• Strong organizational skills with the ability to prioritize tasks
• Ability to work under pressure calmly and efficiently, cope with variable workloads, and simultaneously keep track of many diverse activities, requests and directions
• Demonstrated ability to take initiative and responsibility for assigned functions and carry tasks through to completion
• Excellent knowledge of the English language including proper spelling, grammar and punctuation
• Demonstrated active listening skills and ability to act upon patient’s concerns with a caring demeanor
• Ability to accurately assess urgency of problems and act accordingly