Outpatient Scheduler - Temporary - Shift

About the role

Kern Medical is seeking an Outpatient Scheduler - Temporary to join our team. This role is part of an extra-help employment arrangement with a limited term of up to 9 months.

Responsibilities

• Answers patient calls, reviews process, and schedules appointments for exam or follow up
• Calls patients to reschedule same day cancelled appointments
• Enters all patient demographic information into electronic patient record system
• Uses other department applications for eligibility and authorization
• Documents funding information from patients and provides information on available funding resources
• Refers patients to financial counselors when funding is not in place
• Uses payer resources and websites to explore and assess eligibility
• Sets up and submits requests for information and inquiries related to outpatient scheduling processes, policies, and other related information
• Researches and resolves customer problems

Requirements

• High School Diploma, G.E.D. or equivalent
• Six (6) months of outpatient clinic or medical office experience performing maintaining schedules OR an equivalent combination of education, training, or experience sufficient to successfully perform the essential duties of the job

Qualifications

• Knowledge Of State and federal government funding programs such as Medicare, Medi-Cal, CCS, TRICARE/CHAMPUS, Workers’ Compensation, and commercial insurance payers
• Billing and reimbursement guidelines and methodologies for state and federal government and non-government payers
• Medical and insurance terminology
• HIPAA privacy and compliance practices

Skills

• Effective communication skills both orally and in writing
• Ability to read, understand, and apply policies and guidelines
• Ability to establish and maintain effective working relationships with patients, families, and other internal and external customers
• Ability to work effectively with frequent interruptions
• Ability to perform multiple tasks in a fast-paced environment
• Ability to lift, carry, push or pull files
• Ability to sit at work station for prolonged periods of time

Benefits

Health benefits coverage may be offered.

Pay

The estimated pay for this position is $21.4200 to $28.7687. This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses.

Schedule

Depending on assignment, incumbents may be required to possess and maintain specific certificates of competency as a condition of employment. A background check may be required for this classification.