Outpatient Scheduler-Full Time

Key Responsibilities

• Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values.
• Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
• Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
• Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
• Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
• Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
• Mets designated productivity standards to schedule cleared outpatient visits in a timely manner.
• Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Completes all assigned duties accurately and in a timely manner.
• Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
• Knowledge of and ability to use computer hardware and software applications.
• Knowledge of medical terminology, coding rules and guidelines preferred.

Qualifications

• Education: High school graduate/GED or 2-5 years healthcare experience in lieu of education requirement.
• Experience: Six months or more of progressive work experience.
• Preferences: Experience: One year of hospital outpatient scheduling and/or insurance verification experience in a hospital setting.