Outpatient Scheduler - Full-time

Kern Medical offers a range of primary, specialty, and multi-specialty services including high-risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient-centered wellness care. Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

About the role

Career Opportunities within Kern Medical include many benefits such as: New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan. Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance. Position: Outpatient Scheduler - Full Time Compensation. The estimated pay for this position is $22.7052 to $30.4948 per hour. The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

Responsibilities

• Answers patient calls, reviews process, and schedules appointments for exam or follow up;
• Calls patients to reschedule same day cancelled appointments;
• Enters all patient demographic information into electronic patient record system;
• uses other department applications for eligibility and authorization;
• Documents funding information from patients and provides information on available funding resources;
• refers patients to financial counselors when funding is not in place;
• Uses payer resources and websites to explore and assess eligibility;
• Sets up and maintains appointment schedules;
• Works in collaboration with both outpatient authorizations as well as registration to identify and resolve issues and/or barriers;
• Sends out reminders for upcoming appointments;
• Resolves customer problems;
• Performs other job-related duties as required.

Requirements

• High School Diploma, G.E.D. or equivalent;
• Six (6) months of outpatient clinic or medical office experience performing maintaining schedules OR an equivalent combination of education, training, or experience sufficient to successfully perform the essential duties of the job.

Qualifications

• Knowledge Of State and federal government funding programs such as Medicare, Medi-Cal, CCS, TRICARE/CHAMPUS, Workers’ Compensation, and commercial insurance payers;
• Billing and reimbursement guidelines and methodologies for state and federal government and non-government payers;
• Medical and insurance terminology;
• HIPAA privacy and compliance practices.

Skills

• Effective communication skills both orally and in writing;
• Ability to communicate effectively with patients, families, and other internal and external customers;
• Ability to establish and maintain effective working relationships;
• Ability to work in a fast-paced environment;
• Ability to lift, carry, push or pull files;
• Ability to sit at work station for prolonged periods of time.

Benefits

Career Opportunities within Kern Medical include many benefits such as: New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan. Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance. Position: Outpatient Scheduler - Full Time Compensation. The estimated pay for this position is $22.7052 to $30.4948 per hour. The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.