Outpatient Scheduling Manager

Essential Duties And Responsibilities

• Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.
• Oversee and monitor quality control to ensure sound and compliant practices are followed.
• Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction.
• Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems.
• Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff.
• Answer calls related to scheduling and registering outpatient testing for patients and physician offices.
• Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings.
• Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources.
• Demonstrate a strong working knowledge of ICD coding requirements.
• Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient.
• Keep abreast of trends and changes in various insurance requirements.
• Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate.
• Actively participate in service recovery and customer service activities to ensure a superior customer contact.
• Report all statistical information for the scheduling department.
• Maintain effective interdepartmental communication.
• Act as a liaison between patients, families, and healthcare providers.
• Attend required hospital-wide orientations, meetings, and in-services.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

Qualifications

• Minimum Required Education: Bachelor’s degree.
• Experience: One year scheduling in a healthcare setting, preferred.