Outpatient Patient Access Representative- Beaufort/Bluffton Clinic Float

About the role

The Ambulatory Resource Team (A-Team) at MUSC serves as a float pool for various ambulatory clinics in Beaufort/Bluffton areas. This role involves working at the front desk, greeting patients, checking them in for appointments including insurance verification and copay collection, scheduling follow-up appointments, and acting as a liaison between patients, financial counselors, and hospital patient accounting.

Responsibilities

• Greet patients and check them in for appointments
• Perform insurance verification and collect copays
• Schedule follow-up appointments
• Act as a liaison between patients, financial counselors, and hospital patient accounting
• Ensure compliance with state, federal, and MUSC policies and procedures
• Process patient preadmission and admission demographic and insurance data
• Maintain quality control for preadmission and admission data to ensure accuracy
• Communicate with patients, financial counselors, and hospital patient accounting
• Floating to different clinics as needed

Requirements

• High school diploma or equivalent (GED)
• One year of customer service experience
• Ability to interpret and apply financial procedures and regulations (preferred)
• Previous experience with hospital information systems or word processing (preferred)

Qualifications

• Bachelor’s degree from an accredited college/university
• Two years of work experience in a Medical Office, Call Center, and/or customer service business environment
• A minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation
• Ability to work independently and as part of a team

Benefits

Employees at MUSC benefit from a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

The pay rate is $15.00 per hour.

Schedule

The position is a Monday-Friday 8am-5pm schedule.

Additional Information

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify.