Ambulatory Patient Access Representative - Float

Job Description

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Affords assistance in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Affords open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Affords assistance in the shadowing/precepting of new employees.

  Education Requirement

  • A high school diploma or equivalent, required.
  • An associate’s degree, preferred.

  Skills

  • Demonstrated computer skills with the ability to navigate most current technology systems.
  • Strong administrative skills.

  Physical Requirements

  • Blood and/or Bodily Fluids
  • Driving motor vehicles (work required)
  • Loud Noises
  • Pushing / Pulling: 0-10 lbs
  • Pushing / Pulling: 11-20 lbs
  • Reaching above shoulder
  • Squat/kneel
  • Biohazard waste
  • Patient Equipment
  • Bend/twist
  • Chemicals/Medications
  • Color vision
  • Communicable Diseases and/or Pathogens
  • Computer skills
  • Decision Making
  • Depth perception
  • Flexing/extending of neck
  • Hand use: grasping, gripping, turning
  • Hearing acuity
  • Interpreting Data
  • Peripheral vision
  • Problem solving
  • Pushing / Pulling: 26-40 lbs
  • Pushing / Pulling: 41-60 lbs
  • Repetitive hand/arm use
  • Sight – Far/near
  • Sitting
  • Standing
  • Walking