Outpatient Office Coordinator

Essential Position Responsibilities

• Communicate effectively with a diverse group of clients pertaining to behavioral health access, insurance benefits, clinician appointments, and other program offerings.
• Aid with OHP enrollment and benefits navigation.
• Avoid intake coordination services in the form of reviewing forms with clients and families, ensuring proper paperwork is completed.
• Scrub charts daily to obtain any missing pertinent chart information.
• Collect co-pays and follow up on any missed payments, ensure financial packets are completed, assist clients with paperwork questions.
• Assist with maintenance of clinician schedules, including sending appointment reminders, and canceling or rescheduling appointments, if necessary.
• Verify insurance benefits prior to client appointments.
• Generate weekly verification of benefit reports and follow up on any error accounts.
• Maintain multiline phone systems and forward calls to the correct contact persons.
• Maintain working knowledge of Electronic Medical Record (EMR) software, including billing/Co-pay software.
• Oversee daily office/facility maintenance as needed, including light cleaning, maintenance of office supply inventory, bathroom and kitchen supplies, grounds safety including shoveling snow and applying ice melt to sidewalks/parking lot.
• Assist the Operations Supervisor and/or Director with requests, queries, and responses.
• Maintain functionality of office equipment (printers, copiers, e-fax, scanners).
• Collect and distribute mail and other correspondence.
• Develop and maintain a filing system.
• Support Co-occurring MH and SUD treatment by keeping lab supplies in stock and coordinating UA pick-ups.
• Aid in covering shifts if required.
• Flex schedule as needed to provide support to all shifts and staff.

Qualifications, Skills & Knowledge

• High school degree plus two years’ experience as an administrative assistant, office coordinator, office assistant, office manager, client services or similar position.