Outpatient Nurse Supervisor

Patient Care and Clinical Oversight

Provides direct patient care within the scope of licensure and in accordance with HMG policy, standing orders, clinical protocols, and New Jersey nursing standards, including point of care testing, EKGs, phlebotomy, medication/vaccine administration, and procedural nursing support as applicable.

Safeguards and oversees daily clinical operations to ensure safe, efficient, and patient-centered care delivery.

Utilizes clinical judgment to prioritize patient care needs, recognize changes in patient condition, and ensure timely intervention or escalation when appropriate.

• Oversees and supports clinical workflow, patient rooming, nurse visits, procedural flow, patient throughput, and access management.
• Aids in managing urgent clinical issues, patient concerns, staffing adjustments, and operational challenges to maintain continuity of care and patient safety.
• Ensures adherence to infection prevention, OSHA, CDC, HIPAA, and organizational safety standards.
• Identifies clinical, operational, equipment, or patient safety concerns and escalates appropriately.

Staff Supervision and Office Leadership

Supervises and supports Registered Nurses, Licensed Practical Nurses, Medical Assistants, Patient Service Representatives, and other support staff within the practice.

• Provides day-to-day leadership, guidance, coaching, delegation, and oversight consistent with staff scope of practice and organizational policy.
• Counsels onboarding, orientation, competency validation, clinical training, and ongoing staff development.
• Conducts routine observation and monitoring of staff performance to ensure compliance with policies, workflows, quality standards, and patient safety expectations.
• Aids in staff scheduling, workflow assignments, performance feedback, and operational support in collaboration with Practice Leadership.
• Promotes teamwork, accountability, professionalism, and effective communication across the interdisciplinary care team.
• Serves as a clinical resource for providers and staff regarding workflows, clinical standards, patient care concerns, and operational processes.
• Assists in maintaining a positive, patient-centered office environment that promotes exceptional customer service and efficient practice operations.

Patient Education and Care Coordination

Supports staff in providing patient and family education regarding disease management, medications, procedures, preventive care, wound care, and follow-up instructions.

• Ensures communication is adapted appropriately to patient health literacy and individual needs.
• Facilitates coordination of care across the continuum including specialists, hospitals, ancillary departments, and community resources.
• Sustains chronic disease management, transitional care activities, post-discharge follow-up, and closure of care gaps to improve quality outcomes.

Documentation and Regulatory Compliance

Ensures accurate, timely, and complete clinical and operational documentation in the electronic health record (EHR).

• Complies with patient identification standards, informed consent processes, medication documentation, specimen handling, scheduling integrity, registration accuracy, and clinical record requirements.
• Maintains proper labeling, storage, handling, and documentation of medications, vaccines, specimens, and clinical supplies.
• Monitors compliance with regulatory requirements, organizational policies, quality measures, customer service standards, and clinical and operational workflows.

Clinical Operations and Quality Improvement

Oversees daily readiness of both clinical and front office areas, including exam rooms, procedural rooms, waiting areas, equipment, supplies, medications, and vaccine inventory as applicable.

• Manages and appropriately orders central supply, medication, vaccine stock and operational supplies for the practice.
• Sustains efficient patient scheduling, staffing utilization, and clinical throughput to optimize patient access and operational performance.
• Leads and/or participates in safety huddles, staff meetings, audits, quality initiatives, and process improvement activities.
• Collaborates with leadership to identify workflow improvement opportunities and implement best practices.
• Aids in monitoring clinical metrics, patient experience initiatives, safety events, and quality outcomes.
• Supports emergency preparedness activities and response protocols within the practice.

Professional Responsibility

• Practices in accordance with the New Jersey Board of Nursing standards and organizational policies.
• Maintains required licensure, certifications, competencies, and continuing education requirements.
• Demonstrates accountability for patient safety, staff engagement, and quality outcomes through adherence to universal precautions, infection prevention standards, and High Reliability Organization (HRO) principles.
• Maintains situational awareness, promotes a culture of safety, encourages speaking up for concerns, and participates in continuous learning and process improvement initiatives.
• Demonstrates professionalism, adaptability, sound judgment, and leadership in managing daily operations and patient care activities.

Qualifications

• Minimum Education: Required: Bachelor’s Degree in Nursing; Preferred: Master’s Degree in Nursing.
• Required: Minimum Years of Experience: Two years nursing experience; Preferred: Managerial experience.
• License, Registry or Certification: Current New Jersey RN; CPR certified, or obtain certification within 6 months of hire.
• Preferred: Lean Healthcare methodologies certifications, Healthcare leadership certifications.
• Knowledge, Skills and/or Abilities: Good communication and interpersonal skills, decision making ability, telephone etiquette, detail and multitasking oriented, ability to handle a high volume of patients, problem solving skills, ability to use emergency equipment, ability to manage people.
• Preferred: Previous supervisory or leadership experience in an ambulatory or outpatient practice setting; experience with quality improvement initiatives, staff training, and competency validation; familiarity with procedural or specialty practice workflows; bilingual communication skills preferred.