Outpatient Supervisor

Primary Duties And Responsibilities

• Provide clinical supervision and guidance to therapists and/or case managers
• Manage assigned staff caseloads, monitoring key performance indicators, and ensuring accurate weekly billing and productivity
• Foster a collaborative and positive work environment that encourages professional growth
• Work closely with clinical teams to ensure appropriate referrals and service connections for clients
• Collect, analyze, and report data related to outpatient services, identifying trends and areas for improvement
• Maintain accurate records and documentation in accordance with privacy regulations and best practices
• Develop and implement training programs for new staff, focusing on best practices and clinical knowledge
• Stay updated on developments in behavioral health to provide relevant training and resources
• Advocate for clients' needs and help navigate barriers to accessing services
• Contribute to the development and enhancement of protocols and programs to improve service delivery
• Engage in community outreach to raise awareness and expand service access for individuals, youth and families
• Address any immediate client crises or urgent needs that arise during the service process
• Provide support and guidance to staff in handling challenging situations effectively
• Manage scheduling and workflow for the outpatient team to ensure efficient operations
• Perform other duties as assigned

Qualifications

• Master’s Degree and state licensure in Social Work, Counseling, or Psychology
• Minimum five years of clinical experience providing direct services to individuals and families facing complex challenges receiving community mental health services
• Clinical and administrative experience in community-based programs is required
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle