Outpatient Laboratory Program Director
About the role
United WestLabs, Inc. (“UWL”) is a health care service company that implements and manages turn-key hospital-based, laboratory outreach Programs. UWL partners with hospital systems across the country to manage pre-analytical and post-analytical service functions relating to the implementation and operation of outpatient laboratory Programs. UWL implemented its first hospital-based laboratory Program over twenty-six years ago and has successfully operated more hospital-based outpatient lab Programs than any organization in the country. The Outpatient Laboratory Program Director (Director) is responsible for the oversight and operations of the western Washington regional program. The Director will lead a management team of a phlebotomy operations manager, laboratory processing manager, Customer service and quality assurance manager, two (2) field service representatives, and a supply chain manager to ensure successful daily operations, while also working to plan long term strategic direction through forecasting and data analysis. The Director is an onsite position, however regular daily travel within the Seattle-Tacoma area is expected.
Responsibilities
- Oversee the overall operation of the laboratory program.
- Direct contact between organization and executive leadership team at associated hospital facility.
- Liaison between clients and the lab to identify and resolve issues by responding to concerns and complaints from internal and external clients
- Responsible for supervision and participation in all areas of client service and operations.
- Reporting calls/visits made daily, including the purpose of the calls/visits.
- Reviewing the daily billing charges, as well as manage oversight and find resolutions to reduce the unbillable items
- Maintain constant communication and coordination with operations
- Responsible in maintaining procedures, protocols, as well as quality control and quality assurance within the program.
- Responsible for training, team building and staff development, encouraging individuals to work at their highest capability
- Provide leadership and administer all activities of the program in keeping in line with established policies and procedures to reach the goals of the company in an efficient manner and within the established budgets
- Attend and conduct meetings and prepare periodic activity and service reports.
- Review and ensure proper staffing of the program, and create an organizational culture that provides a safe, satisfying, and enriching environment and provides a qualified competent staff.
- Effectively communicate and resolve personnel issues through the Human Resources Manager
- Effectively report and resolve all compliance issues through the Chief Compliance Officer