Outpatient Program Director

Key Responsibilities

• Lead, support, and develop outpatient program teams to ensure consistent performance, accountability, and engagement
• Oversee daily program operations to ensure services are delivered efficiently, consistently, and in alignment with organizational expectations
• Monitor program financials, including: Budget performance, productivity, staffing needs, and operational opportunities
• Partner with leadership to execute program strategy, growth priorities, and performance improvement initiatives
• Support hiring, onboarding, staffing plans, and retention efforts for clinical and operational team members
• Partner with marketing, admissions, and business development teams to support: New patient growth, referral development, and market visibility
• Identify operational barriers and drive initiatives that improve: Access, patient experience, team effectiveness, and program performance
• Use data and reporting to track key metrics, communicate progress, and recommend actions
• Maintain strong relationships with internal partners, providers, team members, and external referral sources
• Ensure compliance with applicable policies, procedures, documentation expectations, and regulatory requirements

Qualifications

• 3–5 years of relevant leadership experience, preferably in: Behavioral health, Healthcare operations, Outpatient services, and a related setting
• Experience leading teams and managing: Performance, Priorities, day-to-day operations, working knowledge of financial management, including: Budgeting, Productivity, operational performance metrics, and demonstrated ability to support: Growth initiatives, marketing partnerships, new patient access, referral development, hiring, onboarding, staffing, team development
• Strong communication, problem-solving, organizational, and follow-through skills
• Bachelor’s degree preferred
• Preferred Experience: Behavioral health or outpatient program operations experience, experience scaling or improving a program, service line, or clinic operation, experience partnering with clinical, administrative, marketing, and senior leadership teams, success in building a strong, accountable, and well-supported team, improving operational consistency and program performance, supporting financial discipline and data-informed decision-making, contributing to new patient growth and referral development, driving initiatives from planning through execution