Outpatient Program Director

About the role

The Outpatient Program Director is responsible for leading day-to-day operations and supporting the growth, quality, and performance of Beacon’s outpatient behavioral health program. This role oversees team leadership, financial performance, operational execution, hiring support, patient growth initiatives, and cross-functional projects that strengthen program outcomes.

Success in this role builds a strong, accountable, and well‑supported team; improves operational consistency and program performance; supports financial discipline and data‑informed decision‑making; contributes to new patient growth and referral development; and drives initiatives from planning through execution.

Responsibilities

• Lead, support, and develop outpatient program teams to ensure consistent performance, accountability, and engagement.
• Oversee daily program operations, ensuring services are delivered efficiently, consistently, and in alignment with organizational expectations.
• Monitor program financials, including budget performance, productivity, staffing needs, and operational opportunities.
• Partner with leadership to execute program strategy, growth priorities, and performance improvement initiatives.
• Support hiring, onboarding, staffing plans, and retention efforts for clinical and operational team members.
• Partner with marketing, admissions, and business development teams to support new patient growth and referral development.
• Identify operational barriers and drive initiatives that improve access, patient experience, team effectiveness, and program performance.
• Use data and reporting to track key metrics, communicate progress, and recommend actions.
• Maintain strong relationships with internal partners, providers, team members, and external referral sources.
• Ensure compliance with applicable policies, procedures, documentation expectations, and regulatory requirements.

Qualifications

• 3–5 years of relevant leadership experience, preferably in behavioral health, healthcare operations, outpatient services, or a related setting.
• Experience leading teams and managing performance, priorities, and day‑to‑day operations.
• Working knowledge of financial management, budgeting, productivity, or operational performance metrics.
• Demonstrated ability to support growth initiatives, marketing partnerships, new patient access, and referral development.
• Experience supporting hiring, onboarding, staffing, and team development.
• Bachelor’s degree preferred.

Preferred Experience

• Behavioral health or outpatient program operations experience.
• Experience scaling or improving a program, service line, or clinic operation.
• Experience partnering with clinical, administrative, marketing, and senior leadership teams.

Skills

• Strong communication skills
• Problem‑solving skills
• Organizational skills
• Follow‑through skills