Outpatient Administrative Specialist - Part Time - Emergency Department

Job Summary

Working in one of three emergency department locations (University Hospital adult and pediatric and Community) to ensure smooth patient flow and prompt registration.

Responsibilities

• Interview emergency room patients through a bedside registration process to obtain demographic and financial information.
• Aid with patient registration, copay collections, financial counseling, work queue monitoring, and quality review and support.
• Act as liaison between the Emergency Department registration group with other internal departments.

Qualifications

• Associates degree and two (2) years of related patient financial/insurances services experience in healthcare related setting or equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required.
• Certified Health Access Associate (CHAA) required** Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment.

Preferred Qualifications

• Excellent customer service skills and the ability to work with diverse patient populations in a stressful environment, and efficient keyboarding skills necessary.
• Prior leadership experience preferred.