Outpatient Administrative Specialist - SCSD

About the Role

The Outpatient Administrative Specialist will provide clinical administrative support to the school-based mental health team located within the Syracuse City School District, supporting students and families.

Responsibilities

• Assist in the preparation of monthly reports of activities by compiling statistical data relative to clinic services as needed or requested.
• Serve as a resource for providers and staff relative to the referral and authorization processes.
• Assist with patient check-in and check-out procedures, including registration activities such as entering and/or verifying demographic, insurance, and/or financial information.
• Generate routine forms and other documentation.
• Manage the EPIC Referral WQs.
• Answer phones, prioritize incoming mail, faxes, and correspondence.
• Work with and advise patients on insurance carrier requirements, including services not covered, and obtain documentation.
• Collect patient co-pays.
• Apply understanding of the need for ABN's and Waiver of Liability patient signatures.
• Obtain insurance authorizations, referrals, and manage denial processes in an accurate and efficient manner.
• Accept assignments to other areas and perform additional administrative support duties as assigned.

Requirements

• Associate's degree and two (2) years of related patient financial/insurance services experience or equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing/insurance requirements, and familiarity with medical coding.
• Excellent written and oral communication skills.
• Computer skills and keyboarding are necessary.
• Ability to maintain good public relations with patients, visitors, co-workers, and other individuals.

Preferred Qualifications

• Working knowledge of computer systems such as Epic, Word, and Outlook preferred.

Schedule

Monday–Friday, days

Recruitment Office: Human Resources