Outpatient Administrative Assistant
About the role
Join Our Team at Arnot Health! Are you an organized and detail-oriented professional looking to contribute to a patient-centered healthcare environment? Arnot Health is seeking a dedicated Outpatient Administrative Assistant. This role is essential in ensuring smooth daily operations by handling administrative duties, patient registration, scheduling, and billing. Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties. Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team-over 6,500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion, and stewardship. Together, we create an environment where empathy, honesty, and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
Responsibilities
- Front Desk & Patient Check-In: Prepare daily schedules, answer calls, update patient demographics, collect co-pays, and maintain accurate financial records.
- Billing & Documentation: Process billing superbills, track daily encounters, and manage medical records requests.
- Scheduling & Check-Out: Arrange follow-up appointments, obtain prior authorizations, provide patient instructions, and document appointments.
- Patient Support: Assist providers with scheduling referrals, forwarding medical records, and notifying patients of appointment changes.
- Office Administration: Order supplies, distribute mail, and ensure smooth practice operations.
- Compliance & Training: Maintain professional behavior, participate in mandatory educational programs, and adhere to OSHA compliance guidelines.