Outlets Server

About Us

The Pittsburgh Marriott City Center offers exceptional hospitality and careers in the heart of the city, steps from Acrisure Stadium and across from PPG Paints Arena. We provide a supportive, inclusive, and dynamic workplace where associates can grow and thrive, with comprehensive benefits and a culture rooted in respect and belonging. We encourage diverse candidates, including those with U.S. military experience, to apply even if their experience doesn’t align perfectly with every qualification.

Overview

Provide guests with exceptional service to achieve customer satisfaction, quality service, compliance with corporate/franchise policies, and financial goals.

Responsibilities

• Check station before, during, and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials or promotions.
• Record order details, repeat them to the guest for accuracy, and input into the Point of Sale system.
• Retrieve orders up to 30 lbs. from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all state, federal, and corporate requirements for serving alcoholic beverages.
• Replenish beverages as necessary and check guest satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate Point of Sale procedures to pre-check and close out orders.
• Present the check to guests promptly.
• Comply with attendance rules and perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Willingness to assist co-workers and work as a team player.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to remember, recite, and promote menu items.
• Ability to transport large trays weighing up to 30 lbs. through crowded areas continuously during shifts, with or without reasonable accommodation.
• Ability to operate beverage and toast equipment, with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills, with the ability to adapt communication style for different audiences.

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program, including:

• Medical, dental, and vision insurance through Anthem Blue Cross Blue Shield and EyeMed.
• Vacation, sick, and holiday time off.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance, as well as short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility vary by location and employment status.