OUTLET SERVER

About the role

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"